Shipping policy

*please note that shipping times vary due to COVID-19 & extreme weather conditions

Free regular shipping within Australia for orders over $200 ($4 extra for express shipping hooray!)


Australia post is our shipping carrier for orders within Australia

For international orders there are 2 carriers - Australia post & DHL express



Regular; 3-5 business days*

Express; 1-2 business days*


Australia post regular; 21-28 days*

Australia post Express; 7-14 days*  

DHL EXPRESS; 3-5 business days 


If you have ordered a pre-order item, your whole order will ship out when your pre-order item arrives. If you do not want this; please create 2 seperate orders or send us an email. 

All parcels are insured with $100 AUD - Please let us know via email or store chat if you'd like to raise the insurance.

Our processing times have changed to next business day dispatch! Yay!**

**please note during sale periods this may be pushed back by 1-2 days! 



If the address in the order is a wrong address and is unable to be delivered, we are not responsible for the redelivery fee. Please let us know if you would like your parcel redelivered to the correct address and we will send you an invoice covering the shipping fee 


Luna Beauty Store is not responsible for any lost or stolen packages that is caused by the shipping carrier. 
Please check your tracking regularly 


Taxes and duties may be applied depending on your destination country which are to be paid by the recipient - please check your country’s tax and duties laws and regulations & email us if you have an enquiry